Notifications

Notifications

 

 

Introduction

The Notification Settings allow you to set up the various ways in which you can receive updates about new form submissions.


You can set up the various notification messages for each form by going to the Form Manager and clicking on “Notifications” underneath the form name. Once there, you will see the options to configure emails notifications, text notifications, and RSS feeds.

Setting Up Email Notifications

Inbox Notification

The box labeled "to My Inbox" will allow you to set up email notifications for new form entries or comments. This means you'll received an email each time someone submits a new entry or makes a comment on an entry. Let’s go over the different options for this type of notification message:

Your Email Address - Type in the email address where you'd like a email notification, with a summary of the entry, to be sent. You can add more than one email to this section by separating them with a comma.

Set Reply To - Select the email field from your form that you would like to populate the "Reply To" address in an email client (note that this requires your form to have an email field). If someone decides to reply to the notification, this address will automatically populate in the reply section of the email. This works especially great with contact forms, trouble tickets, bug trackers, or any other form that require contacting the users that filled out your Wufoo form via email.

Note that this doesn't change the root email address for the notifications -- these emails will always come from no-reply@wufoo.com.

Send Me Emails About - You can receive notifications about New Entries, New Comments, or both. A New Entry is when someone fills out and submits your form. A New Comment is when an account user places a comment on an entry in the Entry Manager.

Customize your Notification Email: Your Name or Company - This is the text that shows in the "From Address" in the email notification. Please note that the email will be sent from no-reply@wufoo.com, so set your spam filters accordingly.

Customize your Notification Email: Message Subject - This text will appear in the subject line of the email notification. This defaults to the form name and entry ID (for example, Contact Us [#13]), but you can customize this however you'd like. You can even pull field data from your form into the subject line with our templating system.

Things You Should Know...

  • All submissions will still be accessible through your Wufoo account.
  • Files submitted via the File Upload field will not be sent directly. Instead, each notification contain a link to the file stored in your Wufoo account.
  • You can send notification emails to multiple email address by separating them with a comma. For example: ‘one@gmail.com, two@gmail.com’.

Setting Up Text Message Notifications to a Mobile Device

SMS Notifications

The "to My Mobile Device" box lets you set up email notification to your mobile email address. Once you set this up, you'll receive a text message every time a new entry is submitted. Here's are a few things you'll have to configure to set this up:

Your Phone Number - We need to know your phone number so that we can build your mobile email address. Make sure that it's entered with no dashes or spaces. We value your privacy -- we will not share this information.

Carrier - Choose the carrier for your mobile phone service. If your carrier is listed twice, the first option is the most up to date email address. If you're carrier isn't listed, we recommend checking out the Zapier integration to receive text notifications.

Send Me Text Messages About - You can receive text notifications about both new entries and new comments. A new entry is when someone submits a completed entry for your form. A new comment is when a Wufoo user places a comment on an entry in the Entry Manager.

Things You Should Know...

  • All submissions will still be accessible through your Wufoo account.

  • Many carriers have length limits on text messages. For that reason, the form name may be truncated, and a maximum of the first two fields will be sent in the text message. When building your form, places the two highest priority fields at the top.

Setting Up RSS Feeds

Subscribe to RSS Feeds

The RSS feed option allows you to receive updates on your forms. Most browsers have an RSS reader built into them, and there are many web and desktop readers available. To access a RSS feed, you'll provide a URL to your browser or feedreader. In the upper right corner, you will see the button Subscribe to RSS Feeds. Clicking that button will open the "to My Feedreader" box.

New Entries - A new entry is when someone fills out your form.

New Comments - A new comment is when a Wufoo user places a comment on an entry in the Entry Manager.

Security - All of our feeds are served under a secure transaction in addition to being password protected. For this reason, your browser/feedreader must support https feeds as well as credentials. You'll be prompted for your username and password, which are your Wufoo email address and password. You may also want to check with your browser/feedreader to ensure that your credentials (when saved with them) are not transmitted as plain text. Upon a successful login, you should see your feed in the browser. From here, copy & paste the URL into your favorite feed reader, or click on the RSS icon in your browser.

More information on RSS in Wufoo

RSS Feeds

 

Third-Party Notifications and Integrations

In addition to receiving entries as they come in to your inbox or mobile phone, you’ll be able to quickly access the newly acquired data in some of your other favorite services on the web. The Notifications page also gives you the option of connecting your forms to a number of different web apps.

For example, if you had an event registration form, you might want to add registrants to a list in an email marketing tool. If you had an order form, you might want to add your customers to a customer relationship management tool.

There are lots of possibilities here! For instructions about all the different integrations, please visit our integrations documentation.

My notification emails aren’t arriving — where are they?

The primary reason users do not receive a notification email is because it gets stuck in their spam filters. All automated form emails are sent from no-reply@wufoo.com, and white listing that address will prevent mail from going to the spam folder.

If they aren't in your spam folder, they may be filtered or delayed by your email server's firewall, especially if you're sending the notification to a corporate email. Please ensure that no-reply@wufoo.com and apache@wufoo.com are white listed on your server as well as your email inbox.

How do I view an email as plain text?

Plain text Emails

In the Email Notification settings, you can access the advanced settings by clicking “Customize Notification Email.” This will pop up a lightbox, and one of the options is a checkbox allowing you to designate the email as plain text. Check this box, close the lightbox, and save your settings.

This will result in all emails being sent as plain text. Plain text emails have no formatting to improve readability — we cannot place text decoration or custom spacing on a plain text email.

What do I do if my SMS Mobile Carrier is not listed?

CarrierOther

While we’ve tried to provide a quick access list of the most popular mobile carriers for our mobile notifications, we couldn't quite add every cellular carrier in the world to this feature. However, since most carriers allow you to send an email to create a text message, we’ve provided a way to add your own carrier if you know that email format. If your carrier is not listed in the mobile notification settings, just choose Other from the Carriers dropdown.

After you select Other from the Carrier dropdown, you can then provide your mobile carrier’s email to text message address pattern in the Your Phone Number field. Here’s an example of AT&T’s format:

5555555555@txt.att.net

Of course, you’ll need to replace the phone number and domain with your mobile number and mobile carrier’s mobile email pattern. For a list of common patterns, check out this article about Email to SMS Gateways. If your carrier is not listed, contact your mobile carrier’s help desk to see if they can provide it to you.

As an alternative, we can check out the Zapier integration to receive text notifications with Wufoo.