• Logging In ÿ
  • User Management ÿ
  • Account Details ÿ
  • Billing ÿ
  • Policies ÿ
  • Logging in to Your Account

    If you're an Admin or a User in a Wufoo account, you need to log in using the Account Login Link, which includes your subdomain.

  • Wufoo Plans

    Your plan determines the features you have. We have one free plan with limited features and several paid plans with more advanced features. Here's an outline of some of the main differences between them.

  • Your Subdomain

    Your subdomain is the username for your account. It's used in URLs associated with your account, in links to your forms, and in your report links.

  • Using Wufoo on Mobile

    The Wufoo mobile site is great if you'd like to keep tabs on your forms on the go. Check out all your latest entries, send form notifications to someone's by email or text, or create a form super fast from one of our templates and share it out.

  • Editing Your Name, Email & Password

    To edit your user information, like the name, email, or password for your account, log in and go to Users.

  • Managing Users & Permissions

    On any paid plan, you can add users to a Wufoo account and work with a team to build forms and reports. To get to the User Management page, log in and go to Users.

  • Managing Your Account

    The Account Manager page is the hub for your account settings—it's where you can access your subdomain, activity log, account usage, billing information, and plan details.

  • How to Sign Up or Upgrade

    To sign up free, go to our Plans & Pricing and choose a plan. To upgrade your account, log in and go to Account. Then click Upgrade Plan.

  • Wufoo Plans

    Your plan determines the features you have. We have one free plan with limited features and several paid plans with more advanced features. Here's an outline of some of the main differences between them.

  • Your Subdomain

    Your subdomain is the username for your account. It's used in URLs associated with your account, in links to your forms, and in your report links.

  • Your Account's Monthly Entry Limit

    Your plan type determines the number of entries you can collect in the account per month. If you exceed your monthly entry limit on a paid plan, you'll be charged $0.05 per additional entry.

  • Editing Your Name, Email & Password

    To edit your user information, like the name, email, or password for your account, log in and go to Users.

  • Your Account Activity Log

    The Activity Log shows you what's been happening in your Wufoo account. This is really useful if you have multiple users in your account and need to track down when something occurred.

  • Your Billing Information

    To get to your billing info, log in and go to Account. Then scroll to the bottom of the page to browse your bills or change your billing information.

  • How to Sign Up or Upgrade

    To sign up free, go to our Plans & Pricing and choose a plan. To upgrade your account, log in and go to Account. Then click Upgrade Plan.

  • Canceling Your Account

    To ensure your access to paid features is never interrupted, paid subscriptions are set to auto-renew by default. You can cancel your subscription at any time.

  • European Union Subscription Cancellation Policy

    If you are a consumer who has signed up for a new, paid Wufoo subscription and are located in one of the countries listed below, you have a right to cancel your subscription within 14 calendar days.

  • Your Account's Monthly Entry Limit

    Your plan type determines the number of entries you can collect in the account per month. If you exceed your monthly entry limit on a paid plan, you'll be charged $0.05 per additional entry.

  • Value Added Tax (VAT)

    If you're located outside of the United States, Wufoo may be provided to you by our European subsidiary in Ireland, SurveyMonkey Europe. VAT is included in the price of subscription plans when applicable.

  • Non-Profit Discount

    To support non-profits, we provide a 50% discount on all paid plans to non-educational organizations that are tax-exempt under section 501(c)(3) of the Internal Revenue Code.

  • Wufoo W-9 Form

    Download our W-9 form.

  • Canceling Your Account

    To ensure your access to paid features is never interrupted, paid subscriptions are set to auto-renew by default. You can cancel your subscription at any time.

  • How to Opt Out or Unsubscribe

    You can choose to unsubscribe from our marketing emails and newsletters, and manage the cookies we use.

  • About the Cookies Wufoo Uses

    Cookies are small bits of data stored on devices (computer, mobile phone, tablet) that recognize repeat users. Each cookie expires after a certain period of time depending on what it's used for. We use cookies for several reasons, as explained in this article.

  • European Union Subscription Cancellation Policy

    If you are a consumer who has signed up for a new, paid Wufoo subscription and are located in one of the countries listed below, you have a right to cancel your subscription within 14 calendar days.

  • Wufoo Data Transfers and EU Laws

    For European customers, learn more about the EU-US Privacy Shield and Swiss-US Privacy Shield, and where SurveyMonkey stores customer data.

  • How do I clear or enable cookies?

    If you're experiencing issues using Wufoo, a good way to troubleshoot is to clear your cookies and then visit the site again. Clearing your cookies helps to refresh your browser and can improve its speed and performance.

  • Wufoo and GDPR Compliance

    The General Data Protection Regulation (GDPR) took effect on May 25, 2018. You're entitled to exercise GDPR rights if you're an EU citizen, and we'll do our best to help you comply with requests you might get from your respondents.

  • Your Wufoo Data

    Learn about account ownership, data privacy and security, and how long we retain your forms and data.

  • Customer Complaints & Dispute Resolution

    If you have a complaint with respect to your quality of service, billing or invoicing, or you have any concerns about our terms of use or policies, we urge you to contact us so we can try to resolve your complaint or concern as quickly as possible.

  • Protecting Your Wufoo Account & Data

    Learn tips and best practices that you should follow—in Wufoo, and anywhere on the web—to keep your account and data safe and secure.

  • Keeping Your Account Secure

    As a Wufoo user it is recommended to understand your data, and use best practices when viewing and accessing it.

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