- Logging In
- User Management
- Account Details
- Billing
- Policies
- Logging in to Your Account
If you're an Admin or a User in a Wufoo account, you need to log in using the Account Login Link, which includes your subdomain.
- Your Subdomain
Your subdomain is the username for your account. It's used in URLs associated with your account, in links to your forms, and in your report links.
- Editing Your Name, Email & Password
To edit your user information, like the name, email, or password for your account, log in and go to Users.
- Wufoo Plans
Your plan determines the features you have. We have one free plan with limited features and several paid plans with more advanced features. Here's an outline of some of the main differences between them.
- Using Wufoo on Mobile
The Wufoo mobile site is great if you'd like to keep tabs on your forms on the go. Check out all your latest entries, send form notifications to someone's by email or text, or create a form super fast from one of our templates and share it out.
- Managing Users & Permissions
On any paid plan, you can add users to a Wufoo account and work with a team to build forms and reports. To get to the User Management page, log in and go to Users.
- Managing Your Account
The Account Manager page is the hub for your account settings—it's where you can access your subdomain, activity log, account usage, billing information, and plan details.
- How to Sign Up or Upgrade
To sign up free, go to our Plans & Pricing and choose a plan. To upgrade your account, log in and go to Account. Then click Upgrade Plan.
- Your Account's Monthly Entry Limit
Your plan type determines the number of entries you can collect in the account per month. If you exceed your monthly entry limit on a paid plan, you'll be charged $0.05 per additional entry.
- Your Subdomain
Your subdomain is the username for your account. It's used in URLs associated with your account, in links to your forms, and in your report links.
- Editing Your Name, Email & Password
To edit your user information, like the name, email, or password for your account, log in and go to Users.
- Wufoo Plans
Your plan determines the features you have. We have one free plan with limited features and several paid plans with more advanced features. Here's an outline of some of the main differences between them.
- Your Account Activity Log
The Activity Log shows you what's been happening in your Wufoo account. This is really useful if you have multiple users in your account and need to track down when something occurred.
- Your Billing Information
To get to your billing info, log in and go to Account. Then scroll to the bottom of the page to browse your bills or change your billing information.
- How to Sign Up or Upgrade
To sign up free, go to our Plans & Pricing and choose a plan. To upgrade your account, log in and go to Account. Then click Upgrade Plan.
- Your Account's Monthly Entry Limit
Your plan type determines the number of entries you can collect in the account per month. If you exceed your monthly entry limit on a paid plan, you'll be charged $0.05 per additional entry.
- Non-Profit Discount
To support non-profits, we provide a 50% discount on all paid plans to non-educational organizations that are tax-exempt under section 501(c)(3) of the Internal Revenue Code.
- Wufoo W-9 Form
Download our W-9 form.
- Canceling Your Account
To ensure your access to paid features is never interrupted, paid subscriptions are set to auto-renew by default. You can cancel your subscription at any time.
- Taxes on Wufoo Purchases
Depending on your billing location, taxes may be included in the price of subscriptions, renewals, or fees.
- European Union Subscription Cancellation Policy
If you are a consumer who has signed up for a new, paid Wufoo subscription and are located in one of the countries listed below, you have a right to cancel your subscription within 14 calendar days.
- Your Wufoo Data
Learn about account ownership, data privacy and security, and how long we retain your forms and data.
- Customer Complaints & Dispute Resolution
If you have a complaint with respect to your quality of service, billing or invoicing, or you have any concerns about our terms of use or policies, we urge you to contact us so we can try to resolve your complaint or concern as quickly as possible.
- Protecting Your Wufoo Account & Data
Learn tips and best practices that you should follow—in Wufoo, and anywhere on the web—to keep your account and data safe and secure.
- How to Opt Out or Unsubscribe
You can choose to unsubscribe from our marketing emails and newsletters, and manage the cookies we use.
- Wufoo Data Transfers and EU Laws
For European customers, learn more about the EU-US Privacy Shield and Swiss-US Privacy Shield, and where Momentive stores customer data.
- Momentive and Privacy Rights
Momentive is complying with applicable privacy regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our features help you to be compliant.
- About the Cookies Wufoo Uses
Cookies are small bits of data stored on devices (computer, mobile phone, tablet) that recognize repeat users. Each cookie expires after a certain period of time depending on what it's used for. We use cookies for several reasons, as explained in this article.
- Canceling Your Account
To ensure your access to paid features is never interrupted, paid subscriptions are set to auto-renew by default. You can cancel your subscription at any time.
- How do I clear or enable cookies?
If you're experiencing issues using Wufoo, a good way to troubleshoot is to clear your cookies and then visit the site again. Clearing your cookies helps to refresh your browser and can improve its speed and performance.
- Keeping Your Account Secure
As a Wufoo user it is recommended to understand your data, and use best practices when viewing and accessing it.
- European Union Subscription Cancellation Policy
If you are a consumer who has signed up for a new, paid Wufoo subscription and are located in one of the countries listed below, you have a right to cancel your subscription within 14 calendar days.